Mobile Communications Coordinator

Roto-Rooter, America’s largest plumbing and drain cleaning company, is the name homeowners and businesses turn to for select quality services.  We are proud of our

75+ year history of success, but it’s our future that has us so excited!

We have an excellent opportunity for an on-site Account Administrator to coordinate and manage our mobile communications devices located at our Home Office in downtown Cincinnati, Ohio.

Your responsibilities will include:

• Communicate policies and information regarding phones to field offices and personnel.
• Billing – Review each carrier’s invoice for accuracy and code payment. Identify equipment orders. Communicate text/data plan overages to field offices and management.
• Assist users with questions about equipment ordering, rate plans, and technical issues.
• Answer questions from field offices on phone contract expiration dates and upgrade eligibility; review phone bills and phone usage and features.
• Create weekly/monthly reports.
• Contact carrier when necessary to troubleshoot phone issues.
• Place orders for new and replacement equipment and accessories.
• Manage inventory of all mobile devices throughout the company.

Requirements include:

• Excellent organizational skills, detail oriented.
• Experience managing projects, communicating and researching issues, and compiling data/reports. Accounting experience is helpful.
• Skilled in Excel and Word.

In return for your commitment to service excellence, we will provide you with competitive earnings potential, benefits package, and more!

At Roto-Rooter we believe that investing in our employees is the best investment we can make.  We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.