Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Roto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles.  Our newest division, water restoration, is growing quickly, and we are adding additional team members.

We have an opportunity for our Water Restoration Manager at our West Bay branch, located in East Palo Alto, CA.  The pay range for this position is between $110,000-$115,000, depending on experience.  There is also the potential for a branch performance based bonus.

As our Water Restoration Manager, your responsibilities will include:

• Promote our commercial and residential services to insurance agents for properties that have been damaged by water 
• Front line and first responder for our company
• Inspect site and present solutions to the customer 
• Use Xactimate software to create proposal
• Be the point of contact for the customer and insurance agent throughout the project
• Ensure project is completed in established time frame and to the customer’s satisfaction
• Hire a team of sales representatives and service technicians
• Direct interaction with vulnerable populations such as children or elderly.
• Extensive driving to customer in a timely and professional manner
• Entering customers’ residence providing trustworthy service while solving the problem.

• Sales management experience preferably in the restoration or service industry
• Strong customer service focus and able to communicate effectively with customers
• Able to work in a fast paced environment 
• Fluent using Xactimate software
• Valid driver's license

At Roto-Rooter we believe our greatest investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.