Water Restoration Claims & Collection Adminstrator

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

CLAIMS ADMINISTRATOR: Nationally recognized service company seeks experienced claims administrator to join our fast growing water restoration team.  

We are currently searching for a full time claims and collection administrator at our Birmingham, AL branch.  This person will write estimates in Xactimate and follow up with both the customer and insurance adjuster for payment of the job.  The hourly pay range for this position is $20.00-$23.00, depending on experience.

The ideal candidate will have 3-5 years experience in the water restoration or insurance industry, with excellent Xactimate software skills and the ability to build a job estimate with precision and efficiency. In addition, the candidate will have strong communication skills with both the customer and the insurance industry, and have a good working knowledge and/or experience with water restorations collections.

Essential Skills & Responsibilities:

• Fluent knowledge of Xactimate/write estimates for commercial & residential customers and submit to insurance for payment
• 3-5 years insurance or water restoration industry experience
• Working knowledge of restoration billing and collections procedures
• Collections experience, preferably in the water restoration industry
• Administrative experience in the restoration (preferred) or service industry
• Highly motivated, detail oriented, able to work independently
• Outstanding organizational, time management and follow up skills
• Self-starter who thrives in a fast paced environment
• Able to handle multiple projects at once
• Strong communication skills and ability to work in a professional manner with customers and insurance industry
• Bilingual a plus

Job Requirements:

• 3 years Xactimate experience
• Acceptable driving record

At Roto-Rooter we believe our greatest investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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