Regional Water Restoration Claims Supervisor

Founded in 1935, Roto-Rooter is North America's largest provider of plumbing, drain cleaning, and water cleanup services. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Nationally recognized service company seeks an experienced Claims Supervisor to join our fast-growing Regional Water Restoration team.  This position will be based at our Baltimore Call Center, located in Linthicum, MD.   The salary range for this position is $75,000 to $80,000, depending on experience.  

The primary role of the Regional Water Restoration Claims Supervisor is to oversee the water restoration claims process in their assigned region, ensuring that claims are processed efficiently and in accordance with all applicable rules and regulations.  The Regional Water Restoration Claims Supervisor collaborates with the Branch Management Team to drive sales of water restoration services.  

Fluent knowledge of Xactimate/write estimates for commercial & residential customers and submit to insurance for payment

• Oversees the water restoration claims processes in the assigned region.
• Drives sales through optimizing Xactimate processes in the region.
• Ensures regional compliance with established KPI’s related to water restoration estimates and collections.
• Evaluates the performance of Xactimate Writers and accounts receivable collectors and gives job performance feedback to the branches.
• Responsible for regional water restoration accounts receivable (AR) results as evaluated against established performance benchmarks.
• Trains, supervises, and develops Xactimate Writers and Water Restoration AR personnel in the region on claim handling, company policies, and best practices.
• Utilizes insurance policy knowledge of water restoration damage coverage to provide guidance on complex cases as needed.
• Participates in region or branch-specific conference calls.

• This position requires limited travel for visits to branches within their assigned region.
• Highly motivated, detail-oriented, able to work independently
• Outstanding organizational, time management, and follow-up skills
• Self-starter who thrives in a fast-paced environment
• Able to handle multiple projects at once
• Strong communication skills and ability to work professionally with customers and the insurance industry
• Bilingual a plus
• Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is preferred in WRT, ASD, and AMRT.  Certification is expected within six months of assignment, if not already held. 
• Prior office experience
• Advanced knowledge of Xactimate software
• minimum of 5 years of insurance or water restoration industry experience, and collections experience are required.

At Roto-Rooter we believe our greatest investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.