Project and Documentation Manager

Roto-Rooter Services Company's corporate home office, located in downtown Cincinnati, has an opportunity for a Project and Documentation Manager. This on-site, full-time position supports the Director of Office Operations in managing field process compliance, providing an opportunity to learn about the operational side of Roto-Rooter.  Significant effort is devoted to planning, executing, and monitoring projects. The role often involves coordinating with cross-functional teams and managing multiple projects simultaneously, including new initiatives from senior management.  Responsible for strategic planning and process improvement within the documentation function as well as a variety of projects including most new initiatives from senior management. This position is provided with company-provided garage parking at a nearby parking facility.

Essential Function:

• Prior experience in Service Titan software is preferred.
• Previously developed and conducted training sessions with end users.
• Use of AI software related to inbound customer calls.
• Mobile release testing and documentation.
• Coordinate policy administration, including the development and maintenance of training manuals.
• Evaluate and report on weekly results, call count, and sales.
• Ability to run queries and data analysis.
• Some support for the President of Roto-Rooter Services Company. Plan meetings and create PowerPoint presentations.

Qualification:

• Bachelor's degree.
• Proficient in Microsoft Office.
• Strong communication and organization skills.
• Experience in process improvement and team management.
• Will include some travel.
• Work from the office. Not at home position.

At Roto-Rooter, we believe our most significant investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.