Mobile Communications Analyst

Roto-Rooter, America’s largest plumbing and drain cleaning company, is the name homeowners and businesses turn to for select quality services.  We are proud of our 90-year history of success, but it’s our future that has us so excited!

We have an excellent opportunity for a Mobile Communications Analyst to coordinate and manage our mobile communications devices and work with our national vendors at our Corporate Home Office located in downtown Cincinnati.  This is an on-site position that also comes with company-paid parking at a nearby parking garage.

Your responsibilities will include:

• Communicate information regarding mobile devices to field offices and personnel.
• Billing – Review each carrier’s invoice for accuracy and code payment. Identify equipment orders. Communicate text/data plan overages to field offices and management.
• Assist users with questions about equipment ordering, rate plans, and technical issues.
• Answer questions from field offices on phone contract expiration dates and upgrade eligibility; review phone bills, phone usage, and features.
• Contact the carrier when necessary to troubleshoot phone issues.
• Place orders for new and replacement equipment and accessories.
• Manage inventory of all mobile devices throughout the company.
• Work with Operations Analysts to create weekly/monthly reports for the business and analyze data and trends.

Requirements include:

• Associate's degree, bachelor’s degree preferred.
• Excellent organizational skills, detail-oriented.
• Experience managing projects, communicating and researching issues, and compiling data/reports. Accounting experience is helpful.
• Skilled in Excel and Word, and a data warehouse is a must.

At Roto-Rooter, we believe our most significant investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.