Inside Account Representative

Because we are expanding rapidly through acquisitions and internal growth, we have an excellent opportunity available for an Inside Account Representative at our Ft. Lauderdale located in Deerfield Beach, FL.  We are hiring immediately!

What this position provide:

• Hourly rate of $25.00, with opportunity for performance based bonuses.
• 35 hour work week
• Vacation and Sick time
• Paid Holidays
• Company matched 401K up to 6%! 

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take a lot of pride in being a great place to work, providing excellent pay and top benefits.

The primary role of the Inside Account Representative is to follow up with current customers to expand and promote all of our lines of business.

• Conduct job completion follow-up with customers ensuring satisfactory completion of work.
• Handles customer's confidential payment information.
• Collaborate with the sales team and management to develop strategies and achieve sales targets
• Present product information, features and benefits to potential customers
• Negotiating sales terms, closing deals, and ensuring customer satisfaction throughout the sales process
• Other tasks may be assigned by the sales supervisors to support the sales team.

Market Knowledge

• Understanding of the customer base for the type of work being managed.
• Ability to interface with restaurant management and apartment complex managers and other key commercial contacts.

Customer Relations

• Develop relationships with customers to build customer loyalty.
• Handle customer questions, complaints, and praise.
• Work closely with service technicians in the selling and estimating processes.
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• Demonstrated prior experience in inside sales is highly preferred for this role.
• Strong verbal and written communication skills and excellent interpersonal abilities required.
• Proven ability to thrive in a fast-paced environment.
• A suitable candidate must work well within a team, be able to multitask and prioritize multiple assignments and deadlines, and have excellent organizational skills.
• A working knowledge of various common software programs such as Microsoft Office (Word, Excel). AS400 knowledge is preferred.
• Self-starter who is organized, thorough with attention to detail & follow-up skills.
• Highly motivated, detail oriented, able to work independently

At Roto-Rooter we believe our greatest investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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