Regional Water Restoration Claims Manager

Founded in 1935, Roto-Rooter is North America's largest provider of plumbing, drain cleaning, and water cleanup services. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Nationally recognized service company seeks an experienced Sales Office Manager to join our fast-growing Regional Water Restoration team.  This position will be based at our Cincinnati Call Center located in downtown Cincinnati, OH.   The salary range for this position is $115,000 to $125,000, depending on experience and has the potential for bonus opportunities.  

The primary role of the Regional Water Restoration Sales Office Manager is to oversee the water restoration claims process in their assigned regions, ensuring that claims are processed efficiently and in accordance with all applicable rules and regulations.  The Regional Water Restoration Sales Manager collaborates with the Branch Management Team to drive sales and the collections of water restoration services.

• Oversees the writing and collecting of water restoration claims performed in their assigned regions.
• Ensures regional compliance with established KPI’s related to water restoration estimates and collections.
• Supervise the performance of Claim Writers and accounts receivable collectors and provides job performance feedback to the branches.
• Responsible for regional water restoration accounts receivable (AR) results as evaluated against established performance benchmarks.
• Hires, trains, supervises, and develops Claim Writers and Water Restoration AR personnel in the Sales Office on claim handling, company policies, and best practices.
• Utilizes insurance policy knowledge of water restoration damage coverage to provide guidance on complex cases as needed.
• Participates in region or branch-specific conference calls.

• This position requires limited travel for visits to branches within their assigned region.
• Highly motivated, detail-oriented, able to work independently.
• Prior supervisory experience required.
• Outstanding organizational, time management, and follow-up skills
• Self-starter who thrives in a fast-paced environment
• Able to handle multiple projects at once
• Strong communication skills and ability to work professionally with customers and the insurance industry
• Bilingual a plus
• Institute of Inspection, Cleaning, and Restoration Certification (IICRC)  in WRT, ASD, and AMRT is required within 90 days of employment.
• Prior office and collections experience.
• Knowledge of Xactimate software is not required but a plus.
• Minimum of 3-5 years of insurance or water restoration industry experience is preferred but not required.

At Roto-Rooter we believe our greatest investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan, $0.50 per each dollar of employee contribution up to 6%.
• Tuition Reimbursement for qualifying coursework at management’s discretion.

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 90 years in business, we've found that military training and structure are a great fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.