Claims and Risk Management Administrator

The Claims and Risk Management Administrator is responsible for providing administrative and operational support to the Risk Management Department. This position plays a key role in claims administration, certificate of insurance and bond processing, workers' compensation claim management, invoice administration, and risk management compliance activities.

The ideal candidate will possess strong organizational skills, attention to detail, and the ability to effectively support branches and internal stakeholders on risk management matters.

Claims Administration & Risk Management Support

• Provide guidance and support to branch personnel regarding claim reporting, bonds, certificates of insurance, and other risk management-related matters.
• Coordinate and communicate with third-party administrators (TPAs) regarding claim management activities.
• Participate in insurance claim review meetings and ensure timely completion of identified follow-up actions.
• Assist with the administration of the company's work-related injury early intervention program.
• Support the management of medical-only and non-complex workers' compensation claims, including oversight of third-party administrators.
• Assist with the administration of the workers' compensation return-to-work program and monitor third-party administrator performance.
• Prepare wage statements and other documentation required for workers' compensation claims.

Insurance and Financial Administration

• Review insurance-related invoices for accuracy and proper coding.
• Process invoices for payment and allocate costs appropriately.
• Assist Risk Manager in maintaining accurate records and documentation related to insurance policies, claims, bonds, and risk management activities.

Compliance and Operational Support

• Assist branches in maintaining compliance with company risk management policies and procedures.
• Serve as a resource for internal stakeholders regarding risk management processes and best practices.
• Complete special projects and other duties as assigned.

• Bachelor’s degree in risk management/related field, or Risk Management certification.
• Experience handling workers' compensation claims.
• Experience working with Risk Management Information Systems (RMIS).
• Strong proficiency in Microsoft Office, particularly Microsoft Excel and Microsoft Word.
• Knowledge of insurance and claims administration processes preferred.
• Working knowledge of workers' compensation claims administration.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Proficiency with Microsoft Excel, including data analysis, reporting, and spreadsheet management.

At Roto-Rooter we believe that investing in our employees is the best investment we can make.  We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Tuition Reimbursement for qualifying coursework at management’s discretion.
• Matching 401K Retirement Savings Plan, $0.50 per each dollar of employee contribution up to 6%.
• Profit Sharing
• Paid Parking

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 90 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.